Moveline Direct works with trusted manufacturing partners, most of them in China, so we can offer great products at fair prices. This page explains how and when your order will arrive.
Where we deliver
We currently deliver to addresses in the United Kingdom only, including Northern Ireland. We are unable to deliver to BFPO addresses.
Processing time
Orders are processed within 1–3 working days (Monday to Friday, excluding UK bank holidays). During busy periods such as Black Friday and Christmas, processing may take a little longer. We'll email you if there is any delay.
Delivery times
Once dispatched, orders usually arrive within 7–15 working days. Some items are shipped from a UK warehouse and may arrive sooner; where that applies, it will be shown on the product page.
Delivery times are estimates, not guarantees. Occasionally parcels are delayed by customs checks, courier backlogs or severe weather, and these delays are outside our control.
Delivery costs
- Standard tracked delivery: the cost is shown at checkout before you pay.
- Free standard delivery on orders over £30.
Tracking your order
Every order is tracked. As soon as your order ships, we'll email you a tracking number and link. Tracking can take 2–3 days to show updates after dispatch, so please don't worry if it doesn't move straight away.
Orders with more than one item
If you order several items, they may arrive in separate parcels on different days. You'll receive tracking for each parcel.
Customs, duties and VAT
All prices on our website include UK VAT. You should not have to pay any extra import charges when your parcel arrives. If a courier ever asks you for a payment to release your order, please don't pay it — contact us first and we'll sort it out.
Christmas delivery
To give your order the best chance of arriving before Christmas, please order before the Christmas cut-off date shown on our website. Orders placed after the cut-off will still be sent, but we can't promise they'll arrive before 25 December.
Late, lost or damaged parcels
- If your order hasn't arrived within 20 working days of dispatch, contact us and we'll investigate with the courier.
- If tracking shows your parcel as delivered but you haven't received it, please check with neighbours and your safe place, then contact us within 7 days.
- If your parcel is confirmed lost, we will send a replacement or give you a full refund — your choice.
- If your item arrives damaged, please email us a photo within 14 days of delivery and we'll replace or refund it at no cost to you.
Wrong address
Please check your delivery address carefully at checkout. If you spot a mistake, contact us as soon as possible — we can change it if your order hasn't shipped yet. We can't be responsible for orders sent to an incorrect address entered at checkout, but we'll always do our best to help.
Contact us
Questions about your delivery? Email us at dropdream11@gmail.com with your order number and we'll reply within one working day.